Shipping

Service, Selection and Speed. We strive to provide the best customer service possible. We accomplish this by returning questions within 24 hours either by phone or e-mail. If you need an answer immediately, please do not hesitate to contact us by phone. We ship orders quickly and by offering a simple, hassle-free shopping experience.

FuzzyThis.com ® carries a great selection of novelty products. FuzzyThis.com ® prides itself on being the quickest solution for your novelty needs. Customer service is our highest priority and we are committed to providing you with quality products at affordable prices.

If you find or have an issue with our products, simply contact us and return the unused product within 30 days for a full refund. We thank you for your patronage and look forward to filling your order to your utmost satisfaction.

Delivery of Your Order

All orders are shipped within 24-48 hours of being processed.  Please note all shipping times and costs regarding the shipping method you select. Normal delivery to the US is done with USPS and takes approximately 12-14 business days. For faster delivery service or tracking delivery, please call 1-866-552-4749. We use UPS Global Services for Priority Delivery. ***We are not responsible for any Duties, taxes, tariffs or customs brokerage fees.  Those who have not received their orders after the scheduled delivery date should notify us immediately so we can investigate the situation for you.   **Regularly Ground and Airmail shipped items have no guarantee and cannot be tracked. Residents outside North America should allow up to 2-3  weeks for delivery. Canadian orders will be received within a week. If your order is not received to your satisfaction, contact us right away and our customer service representatives will gladly assist you.

If your order is not received to your satisfaction, contact us and we will remedy the problem at once.  To notify us of a problem, simply send a copy of your order confirmation, along with a brief description to: info@fuzzythis.com ® and please have your order number ready.

For check and Money Order payments, the orders will be filled and shipped the day after your check/money order has been received and cleared.

We ship Monday through Friday.

If you do not see your country listed in the Billing information drop-down menu, please contact the Customer Service Department at 905-605-6615 (or by e-mail).

Please be sure to provide a correct and complete address for shipping.

Payment

All payments will be in U.S. or Canadian Currencies. **Canadian customers must pay all applicable taxes. We accept Visa, MasterCard toll-free at 1-866-552-4749 and through our secure online website, Paypal online and International money orders. Please do not send cash through the mail.

All orders must be paid for before they are shipped. We Do Not accept COD’s.

Cancellations

All cancellations of your order must be received NO LATER THAN 12:00 PM (EST) THE NEXT BUSINESS DAY.

We strive to fill your order and ship it at 1:00 pm (EST) the next business day to ensure you receive your product in a timely manner. After your product has been shipped, you may not cancel your order.

To notify us of a problem, simply send a copy of your order confirmation, along with a brief description to: info@fuzzythis.com ®

**For all e-mail correspondence, please put your order number in the 'subject' line**

To order any of our FuzzyThis.com ® products by phone, please call 905-605-6615 or 1-866-552-4749 (toll-free). (Bri-Guy Websites)
 

Returns & Exchanges

Returns

All returns must be made within 30 days of the date which your order was received. All items must be returned in the condition they were received.  We do not accept items that have been opened from their original packaging. Please securely package all unopened fragile items to avoid damage during return shipping. Please include a copy of your invoice with the merchandise that is to be returned.  Once received, your credit card will be credited in 1 to 2 business days. Refund checks will be issued in approximately 3 to 5 business days.

FuzzyThis.com ® reserves the right to refuse any merchandise that does not meet these guidelines. Any returned order that does not conform to the above guidelines will not be accepted for return or exchange, and will be "Returned to Sender" by FuzzyThis.com ®.

You may also contact the Customer Service Department, call us toll-free in the United States and Canada at 1-866-552-4749.  For those outside of North America, please call 905-605-6615.

Exchange Policy

Please include a copy of your invoice with the merchandise that is to be exchanged. Fill out the form on the back of your invoice with the items that you would like to exchange.

All exchanges must be made within 30 days of the date which your order was received. All items must be returned in the condition they were received. We do not accept items that have been opened from their original packaging. Please securely package all unopened fragile items to avoid damage during return shipping. Please include a copy of your invoice with the merchandise that is to be returned.  An $8.00 re-shipping and handling fee will be applied to all exchange orders.

Damaged Merchandise Policy

Upon receipt of a damaged package or item we ask that you contact FuzzyThis.com ® immediately and report the damage to our Customer Service Department. A friendly Customer Service Representative will be happy to assist you, and ensure that the damaged item(s) are replaced in a timely manner. We aim to please!

Customer Service

You may also contact the Customer Service Department, call us toll-free in the United States and Canada at 1-866-552-4749.  For those outside of North America, please call 905-605-6615.  Feel free to leave us a message if calling after hours.